How to submit a travel claim

While you're away

You have access to 24-hour worldwide assistance in emergency situations. Insured travellers, physicians or hospitals should contact International Travel Assistance immediately when emergency medical situations arise.

Travel Health Benefits

In the event of illness or accident resulting in loss or extra expenditure, please follow these procedures.

(For expenses incurred in Canada)

• Contact International Travel Assistance prior to commencement of treatment. Failure to do so may invalidate the claim.
• Immediately upon your return, present your original receipts/invoices to Manitoba Health or your provincial health plan if not a Manitoba resident.
• Upon receipt of payment from Manitoba Health or your provincial health plan, submit a copy of your receipts and your statement of payment directly to CanAssistance, our emergency travel assistance provider, with a completed Travel Insurance claim form including proof of travel dates.

Submission options:

• Submit your form and supporting documents to CanAssistance through the secure upload feature on their website.
• Or submit by mail to:
  
  CanAssistance Travel Claims
  Box 3888, Station B
  Montreal, Quebec H3B 3L7
  

(For expenses incurred outside Canada)

• Contact International Travel Assistance prior to commencement of treatment. Failure to do so may invalidate the claim.
• Immediately upon your return to Canada, submit a completed Travel Insurance claim form, proof of travel dates, and receipts/invoices for any paid expenses to CanAssistance, our emergency travel assistance provider.
• For Manitoba residents, CanAssistance will coordinate payment with Manitoba Health. For non-Manitoba residents, please contact CanAssistance at 1.866.601.2583 (toll free) for additional claim procedures.

Submission options:

• Submit your form and supporting documents to CanAssistance through the secure upload feature on their website.
• Or submit manually via:
  
  CanAssistance Travel Claims
  Box 3888, Station B
  Montreal, Quebec H3B 3L7
  

Trip Cancellation Benefits

In the event of cancellation of a trip, early return, or delayed return resulting in loss or extra expenditure, please follow these procedures.

• When a cause of cancellation occurs prior to the departure date, CanAssistance, our emergency travel assistance provider, must be notified of the details within 48 hours of the said cause of cancellation, and the trip must be cancelled with the travel agency or the carrier concerned within the same 48 hours. CanAssistance can be reached at 1.866.601.2583 (toll free). Claims settlement shall be limited to the non-refundable amounts stipulated above at the time of the cause of cancellation or within 48 hours.
• To substantiate a claim for non-refundable or additional costs, where applicable, unused transportation tickets, receipts for land arrangement costs and passenger receipts for return transportation other than contracted return transportation must be provided. Also, a medical certificate must be furnished by a physician where the sickness or accident occurred stating the complete diagnosis and exact reasons why travel was impossible.
• Submit a Trip Cancellation Insurance claim form, (which includes an Attending Physician’s Declaration that needs to be signed by the attending physician), proof of travel dates, unused tickets, invoices and refund notice using the secure upload feature on the CanAssistance website or by mail to:
  
  CanAssistance Travel Claims
  Box 3888, Station B
  Montreal, Quebec H3B 3L7