live_help

How to submit a travel claim

While you're away

You have access to 24-hour worldwide assistance in emergency situations. Insured travellers, physicians or hospitals should contact International Travel Assistance immediately when emergency medical situations arise.

Travel Health Benefits

In the event of illness or accident resulting in loss or extra expenditure, please follow these procedures.

(For expenses incurred in Canada)

  • Contact the International Travel Assistance service prior to commencement of treatment. Failure to do so may invalidate the claim.
  • Immediately upon your return, present your original receipts/invoices to Manitoba Health or your provincial health plan if not a Manitoba resident.
  • Upon receipt of payment from Manitoba Health or your provincial health plan, submit a copy of your receipts and your statement of payment directly to Manitoba Blue Cross with a completed Travel Health claim form including proof of travel dates.

Submission options:

  • If travel coverage is through an employer plan, submit your form and supporting documents through your secure online mybluecross account.
  • If travel coverage is through a personal travel plan (Deluxe, Annual, Tour Package), submit your form and supporting documents to Travel_claims@mb.bluecross.ca.
  • Or submit manually via:

    Mail:
    Manitoba Blue Cross
    Attention: Travel Claims
    Box 1046 Stn Main,
    Winnipeg, MB  R3C 2X7

    In Person/ Drop Box:
    599 Empress Street
    Winnipeg, Manitoba

    Fax:
    204.788.5591

(For expenses incurred outside Canada)

  • Contact International Travel Assistance prior to commencement of treatment. Failure to do so may invalidate the claim.
  • Immediately upon your return to Canada, submit a completed Travel Health claim form, proof of travel dates, and receipts/invoices for any paid expenses to Manitoba Blue Cross.
  • For Manitoba residents, Manitoba Blue Cross will coordinate payment with Manitoba Health. For non-Manitoba residents, please contact Manitoba Blue Cross for additional claim procedures.

Submission options:

  • If travel coverage is through an employer plan, submit your form and supporting documents through your secure online mybluecross account.
  • If travel coverage is through a personal travel plan (Deluxe, Annual, Tour Package), submit your form and supporting documents to Travel_claims@mb.bluecross.ca.
  • Or submit manually via:

    Mail:
    Manitoba Blue Cross
    Attention: Travel Claims
    Box 1046 Stn Main,
    Winnipeg, MB  R3C 2X7

    In Person/ Drop Box:
    599 Empress Street
    Winnipeg, Manitoba

    Fax:
    204.788.5591

Trip Cancellation Benefits

In the event of cancellation of a trip, early return, or delayed return resulting in loss or extra expenditure, please follow these procedures.

  • When a cause of cancellation occurs prior to the departure date, Manitoba Blue Cross must be notified of the details within 48 hours of the said cause of cancellation, and the trip must be cancelled with the travel agency or the carrier concerned within the same 48 hours. Claims settlement shall be limited to the non-refundable amounts stipulated above at the time of the cause of cancellation or within 48 hours.
  • To substantiate a claim for non-refundable or additional costs, where applicable, unused transportation tickets, receipts for land arrangement costs and passenger receipts for return transportation other than contracted return transportation must be provided. Also, a medical certificate must be furnished by a physician where the sickness or accident occurred stating the complete diagnosis and exact reasons why travel was impossible.
  • Submit a Trip Cancellation claim form,  Attending Physician’s Report (signed by attending physician), proof of travel dates, unused tickets, invoices and refund notice to Travel_claims@mb.bluecross.ca or manually via:

    Mail:

    Manitoba Blue Cross
    Attention: Travel Claims
    Box 1046 Stn Main,
    Winnipeg, MB  R3C 2X7

    In Person/ Drop Box:
    599 Empress Street
    Winnipeg, Manitoba

    Fax:
    204.788.5591

Most hospitals will bill Manitoba Blue Cross directly. Should you encounter any difficulties, call International Travel Assistance for help.