Website Terms and Conditions

Site Content

Manitoba Blue Cross (MBC) is pleased to provide authorized subscribers access to this web site. This service is provided for personal information purposes only. All information on this site is protected by copyright laws and cannot be sold, published, distributed or used for commercial purposes. MBC makes every effort to ensure that current and accurate information is accessible through this site; however, information may be changed at any time without notice. Internet software or transmission problems may produce inaccurate or incomplete copies of information downloaded and displayed on your computer. If there is a discrepancy between any information you view on this web site and your Explanation of Benefits, please contact us at 204.775.0151 or toll-free at 1.888.596.1032.

We encourage you to use safe computing practices when using the site to protect your personal information. If you are using a computer that is not your own (such as at work, a library, internet café or other location), we recommend that you familiarize yourself with their respective internet policies. There are programs available that can track internet use to the keystroke level which could put your personal information at risk.

As the provider of the information (subject to the stated qualifications and limitations), MBC should not be liable in any manner whatsoever for any direct, indirect, economic or consequential damages, claims or costs arising from the use of this web site, any of its content, or any web browser. All users access and use the information at their sole risk.

Similarly, MBC cannot assume any responsibility for any harm, damage, claims or cost you may experience or incur by sending personal or confidential information to MBC over the Internet or by e-mail, or if we send such information at your request. MBC has taken measures to protect the security of your online inquiry. The information you access on this site is contained within secure databases with the latest in data protection systems.

Reference to this site, any products, services, processes, hypertext link to third parties or other information by trade name, trade-mark, manufacturer, and supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by our organization.

Data usage for multi-factor authentication

To help protect members' accounts and personal information from unauthorized access, MBC may use multi-factor authentication ("MFA") and related security technologies when accessing certain online services or accounts. MFA may require users to provide additional verification information such as a one-time passcode, authentication application approval, device verification or security confirmation by text message. Information collected and used for authentication and security purposes may include phone numbers, email addresses, device and browser information, IP addresses, login activity and authentication attempts. This information is used solely for identity verification, fraud prevention, account security and protection of our online services.

Mobile numbers used for MFA purposes are not shared with third parties or affiliates for marketing or promotional purposes. These messages are strictly related to account access and security and are not used for marketing or promotional purposes. Message frequency varies based on member activity, such as login attempts, account changes or security events. Users may receive messages when attempting to sign in, reset a password or make changes to their account.

Message and data rates may apply depending on the mobile carrier and plan. Carrier charges may apply for SMS messages sent and received.

Privacy Agreement

I understand that the personally identifiable information provided herein has been collected by MBC with my knowledge and consent. This information is used for the following purposes:

Registration Information: To provide MBC with information on who I am and to enable MBC to confirm my identification before they provide me with access to information about benefits and claims for myself and my dependents.

Email Address and Passwords: To provide me with access to my profiled areas and protected content. I am responsible for protecting my email address and password.

Email Correspondence: To provide MBC with information in order to respond to my issues and inquiries. MBC may use this information to provide you with product and/or service information.

I understand my personally identifiable information will be used only to provide the product, service, or information I have requested or for which I registered. This information will not be sold, rented, licensed, or otherwise shared with third parties. MBC uses a secure sockets layer (SSL) Internet security protocol to protect my sensitive information and applies other physical, technological, and organizational safeguards.

MBC automatically collects information received from your browser when you visit our website. This includes your IP address, domain name, and the URL of the web page from which you enter our site. Additional information on the pages you visit on our site and the amount of time you spend there is also collected. This information is used to improve the content of our website, customize the content and/or layout of our website for each individual visitor, but is not shared with other organizations for commercial purposes.

I understand that my personal information will be kept confidential and secure. I understand that I may revoke my consent at any time; however, if consent is withheld or revoked, my web site access may be denied or rescinded. I understand why my personal information is needed and am aware of the risks and benefits of consenting or refusing to consent to its disclosure. For additional information regarding MBC's privacy policies I can refer to the MBC Privacy Code or contact MBC at 204.775.0151 or toll-free at 1.888.596.1032 should I have questions as to the collection, use, or disclosure of my personal information.

I authorize MBC to collect, use, and disclose my personal information as described above.