Temporary closure of walk-in service centre

Due to the increase in cases of COVID-19 and the Omicron variant, we will be temporarily closing our walk-in customer service centre as of December 24, 2021 (noon), until further notice. We apologize for any inconvenience this may cause. Our customer service call centre will remain open to assist members during our regular business hours.

“It’s unfortunate that we’ve had to close our doors to in-person service, but we must do our part to stop the spread of this fast-acting variant,” says Christina Kenny, manager of customer services. “Our staff is standing by to help members over the phone, and many actions can be completed using your mybluecross® account. We hope that this closure is brief and we can re-open our doors very soon.”

In the mybluecross online portal, members can:

• submit claims.
• view the status of a claim.
• view claim and payment history.
• check coverage eligibility and balances.
• download forms.
• get answers to frequently asked questions.
• manage account and more.

Members can also easily submit claims* and view claim and payment history using the mybluecross mobile app.

Follow us on social media to get current information and status updates as things evolve.

*Not all claims submissions can be done in app.