Manitoba Blue Cross's Customer Services department took home a record 12 awards at the 2019 Manitoba Excellence in Customer Contact Achievement (MECCA) gala – the most we've won in a single year.
Held annually since 1999 by the Manitoba Customer Contact Association (MCCA), the MECCA awards recognize excellence in the customer contact industry.
This year, our team won four People awards and eight Organization awards.
Team Lead Laura Aldaba won Leader of the Year, while Customer Service Representatives Laura Gow and Diana Young both won Representative of the Year.
Team Lead Vanessa Hewlett was one of two recipients of the inaugural Alan Sauve award. This award recognizes representatives who are inspiring, optimistic and self-motivated.
"We couldn't be where we are today without our incredible team," says Shannon Granovsky, Manager of Customer Services. "Their knowledge, commitment and optimism make every day a success."
On top of honouring specific representatives, the MECCA awards also celebrate organizations for their community service, training programs, staff satisfaction and health initiatives, among other criteria.
This year, we were proud to take home eight organization-specific awards:
- Community award
- Health & Wellness award
- Training & Performance award
- Environment award
- Innovation award
- Staff Satisfaction award
- People's Choice award
- Customer Service Team award
"It's amazing to see our work recognized on such a large scale," says Shannon. "Efforts throughout Manitoba Blue Cross to continually innovate and improve have truly paid off."
Congratulations to everyone in Customer Services for your fantastic work!