Canada Post deliveries may be delayed,
but your benefit services are still on the go
but your benefit services are still on the go
In light of the disruption of Canada Post services, Manitoba Blue Cross wants to assure you that the resources you need are right at your fingertips should you need them during these delays.
Notice for personal health plan members
If you have a Blue Choice, Retiree, Basic Blue, Medi-Blue, Medi-Blue Deluxe, Plus Plan, Plus Plan Deluxe or GenX personal health plan, receipt of your next month's bill will be delayed.
To confirm your rate or ask any questions, please contact us.
Managing your claims
You can submit claims online, check your coverage and the status of your claim, and receive claim payments directly into your bank account through your mybluecross® account, a customized online service that is free to all members. You can also manage your coverage on the go through mybluecross mobile. To learn how to register for mybluecross and to learn about our mobile app, please see below.
How to receive claim payments
Sign up for direct deposit
To receive claim payments faster, sign up for direct deposit and enjoy the convenience of having claim payments deposited directly into your bank account.
To sign up, log into your mybluecross account and use the Manage account menu to sign up for direct deposit.
You can also drop off a direct deposit application with a void cheque at our Customer Service Centre at 599 Empress Street.
By Mail
If you are currently receiving claim payments through the mail, they may still be delayed even though the service disruption has ended.
Plan members on short- or long-term disability claims should call their Case Manager or call 204.789.1717 or 1.800.873.2583, ext. 1717.
How to submit your claim
Online through your mybluecross account
Submit claims and manage your coverage through your mybluecross account.
On the go through mybluecross mobile
Submit select claims through our mobile app.
24-hour drop box
Drop off your claim using our secure 24-hour claim box outside our building at 599 Empress Street.
Walk-in Customer Service Centre
Bring your claim to our Customer Service Centre, located at 599 Empress Street.
Via Fax
Scan and fax your claim to 204.772.1231.
Managing your account through mybluecross
You can access your plan information from mybluecross, which is your customized online account. When you register for your free mybluecross account, you will gain quick access to the resources you need, when you need them 24 hours a day, seven days a week.
How to register
- Click mybluecross in the blue box at the top right corner of the page
- Select Member login
- Select Sign Up on the Log In page
- Choose Member on the mybluecross homepage and follow the instructions to create your account*
*You will need your certificate number and client number, which are found on your Manitoba Blue Cross ID card.
Where to find what you're looking for in mybluecross
Claims
Using the Claims menu on the sidebar, you can:
- submit claims
- access claim details
- check claim status
- look up past claims
- review claim payments
- see when a payment was transmitted or issued
Coverage
Using the Coverage menu on the sidebar, you can:
- submit claims
- access claim details
- check who you have listed on your plan
- confirm coverage details
- review claim requirements
- if applicable, view your Health Spending Account balance or determine the next eligible date for an eye exam
Documents
Using the Documents menu on the sidebar, you can:
- access Explanation of Benefits statements, claim documents, pre-authorization letters and more
Manage Account
Using the Manage account menu, accessed by clicking your email address on the top right side of the page, you can:
- submit claims
- access claim details
- sign up for direct deposit and receive claim payments directly into your bank account
- update your email or password
- request a new ID card and print a temporary one
You can also download our mybluecross companion app, through the App Store or Google Play, to submit select claims and view claim and payment history. To access a full range of account services, log in to your online mybluecross account.