November 1, 2022

Expanded partnership reduces stress for Manitobans heading south

Product updates
Family looking out of airport window at an airplane getting ready to travel.
Introducing an expansive direct billing network for U.S. travels and a change in how to submit travel claims

At Manitoba Blue Cross, everything we do is driven by our desire to improve the health and well-being of Manitobans. As a trusted travel coverage provider, we work to ensure Manitobans can have complete peace of mind when out of province.

With this continued focus, we have introduced an enhancement to our travel coverage to provide further support.

Expanded direct billing in the United States

“We understand the hardship of paying out-of-pocket for medical expenses incurred out of country – costs which can be quite significant,” says Nikki Makar, individual products & sales manager. “We have eased this financial burden for members travelling in the U.S. by expanding our partnership with CanAssistance, our emergency travel assistance provider.”

Those with Manitoba Blue Cross travel health coverage are now eligible for direct billing with the 95 per cent of physicians, hospitals and clinics across the U.S. who are a part of the CanAssistance network. This means eligible medical expenses will be processed immediately, so travellers won’t have to pay medical fees upfront and wait for reimbursement.  

Travel claims transition

As part of our expanded partnership, CanAssistance is now processing travel claims on behalf of Manitoba Blue Cross (including international travel claims).

Policyholders can submit all travel-related claims directly to CanAssistance through the secure upload feature on their website or by mail to:

     CanAssistance Travel Claims

     PO BOX 3888, Station B

     Montreal, QC H3B 3L7

CanAssistance travel forms are available for download here.

For questions about claims, policyholders can contact CanAssistance at 1.866.601.2583 (toll free).

For questions about Manitoba Blue Cross travel coverage, click here or call 204.775.0151.

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