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COVID-19 Response

We have taken measures and added supports to maintain the health and well-being of our members, clients, partners and employees during the pandemic. We will continue to reassess the situation and adapt while ensuring we follow the evolving measures from the provincial and federal governments.

Accessing services

Our walk-in customer service centre is temporarily closed for in-person visits.

For your safety, comfort and convenience, the following options remain available for you to continue to access services:

Call centre  

Our call centre remains open from 8:00 a.m.-5:30 p.m. weekdays.

Online inquiries

Submit an online request here.

mybluecross[text-super]®[text-super]

Access plan information anytime, anywhere through your mybluecross account.

Based on your plan, you can also:

  • submit claims online
  • view coverage and claim payments
  • check benefit eligibility and find out what you need to submit a claim
  • check the status of a claim and view claim history
  • submit supporting documents
  • print or request an ID card
  • view vision eligibility

mybluecross[text-super]®[text-super] mobile app

Manage your plan on your phone with our mybluecross app. You can:

  • submit claims for prescription drugs, vision and extended health services
  • check the status of your claims
  • view and search for past claims
  • upload pictures of your receipts
  • update your direct deposit information
  • check your HSA credit activity
  • view payment history
  • find travel assistance and EAP contact information

Virtual Care

We are partnered with EQ Care to provide members with our personal health coverage* access to a virtual care platform. Through EQ Care, members can access care 24/7 from specialists and doctors with complete confidentiality. Eligible members can access the service through EQ Care by registering with their Manitoba Blue Cross client and certificate numbers.

*The service is also available under select employer plans as determined by the employer. To confirm if you have virtual care service in your group plan, please visit your mybluecross online account.

My Good Health[text-super]®[text-super]

My Good Health is an online resource providing comprehensive health information, a health risk assessment tool and individually tailored programs to support members on the road toward better health.

The following My Good Health resources are available by logging into your mybluecross account:

  • Health risk assessment tool
  • Comprehensive health information on medications and natural health products
  • Detailed explanations of conditions, diseases, medical tests and procedures
  • Individually tailored interactive programs
  • Community support directory
  • Monthly e-newsletters
  • Interactive health calculators
  • Guides and screening tools

Counselling support during COVID-19

Employee & Individual Assistance Program

This pandemic has brought unprecedented stress to all Manitobans, from added familial responsibilities to financial insecurity. COVID-19 has caused major shifts in our homes, workplaces and lives, and the need for mental health support is higher than ever. We are here for you during this challenging time and our intake lines remain open to anyone seeking counselling services.

Access counselling services

While in-person counselling has been temporarily suspended, services are available by email, phone or online video. Regardless of the counselling method, we are committed to all the usual standards of practice related to confidentiality and privacy that govern counselling practices and our EAP.

Additional supports

We are providing additional support to members and Manitobans during this difficult time.

Grief Counselling: We are providing up to three counselling sessions with qualified clinicians from our renowned Employee and Individual Assistance program to Manitobans who have experienced a loss during COVID-19. This support is available to all Manitobans with no need for Manitoba Blue Cross coverage and the loss does not have to be related to COVID-19.

Connect Now: Members with Employee and Individual Assistance program coverage can connect immediately with a counsellor through our clinical support line without the need for an appointment.

Additional resources

Visit our wellness library for resources developed by counsellors and health care professionals from our Employee Assistance Program and Disability Case Management teams to support the mental, physical and financial health of our fellow Manitobans.

Extended health update

To protect our members’ health, we support the shift to virtual care from many service providers. We will accept claims for virtual services from the following list of provider types as eligible for reimbursement according to the terms of a member’s plan:

  • Audiologists
  • Athletic therapists
  • Chiropractors
  • Dentists (limited services)
  • Dietitians
  • Mental health providers, including psychologists, social workers and counsellors
  • Naturopaths
  • Occupational therapists
  • Physiotherapists
  • Speech therapists

Please visit your mybluecross® online account to confirm the benefits and practitioners covered under your plan.

Short-term disability update

As a result of COVID-19, we recognize there is the potential that some Manitoba Blue Cross members may be required to go on short-term disability due to sickness.

The following guidelines apply:

  • Claims for flu-like symptoms and/or a COVID-19 positive test where the employee was too ill to work will be processed and paid according to regular guidelines, including a plan’s standard elimination period for sickness.
  • As a temporary measure, an attending physician’s statement will not be required at the outset of short term disability claims for flu-like symptoms and a confirmation of illness form may be submitted with the claim application forms (employee statement and employer’s statement).
  • Short-term disability benefits are not payable for members who are off work due to reasons other than sickness, accident or hospitalization, such as:
  • ~being asymptomatic or having mild, non-disabling symptoms.
  • ~self-isolating as they believe they may have been exposed.
  • ~self-isolating as a result of a medical directive or a return from international travel.
  • ~being off work for caregiving responsibilities.
  • ~having reduced work hours and/or income due to less availability of work.

Members not eligible for short term disability benefits are directed to apply for benefits from Service Canada through Canada’s COVID-19 Economic Response Plan.

This information is effective January 14, 2022

Travel health update

As of December 15, 2021, the Government of Canada is advising all Canadians to avoid non-essential international travel. Travellers are also advised to continue to avoid all cruise ship travel outside of Canada at this time. At Manitoba Blue Cross, we understand that you may need to travel during this time. Should you be eligible to travel outside of Canada based on travel.gc.ca conditions, you can get COVID coverage with our travel health plans with coronavirus coverage.

Regardless of vaccine status or advisory, Manitoba Blue Cross will honour coronavirus coverage as part of our standard travel health plans for essential workers, like truckers, who are required to travel for work. If you are unsure about your coverage, please contact our customer service centre.

Policies for airfare cancellation, holiday cancellation or tour packages purchased on or after December 16, 2021 are not eligible for cancellation coverage related to coronavirus.

Want to better understand travel health coverage during the pandemic? Find answers to some frequently asked questions here.

Group/Employer Travel Health Benefits:

Your policy provides emergency medical coverage for unexpected medical conditions. If you require emergency medical attention for any reasons (including coronavirus), your claim will be accepted (providing all other contractual requirements are met).

If you have reached the maximum duration of travel as allowed under your group policy, and your return to Canada is delayed, your insurance coverage will automatically extend in the following situations:

  • A medical emergency for which you are hospitalized (coverage extends for 72 hours from discharge).
  • A medically necessary quarantine due to confirmed coronavirus (coverage extends for 72 hours from discharge). This does not extend to individuals who choose to self-quarantine.
  • Your return is delayed due to the fault of the carrier in which you are a fare-paying passenger (coverage will extend for 72 hours from your scheduled return date).

For additional travel resources, click here.

Please note that this page reflects the current information available to us as of January 18, 2022. Due to the dynamic nature of this pandemic, it is our utmost priority to update this content as new information becomes available to us. Information here is not a complete listing of your benefits information. For complete and personalized information on your coverage, visit your mybluecross account.