Terms and conditions
Coverage verification
About you
Appointment booking

Terms and conditions

Please read and accept the following terms and conditions to proceed with connecting to a counsellor.

Site Content

Manitoba Blue Cross is pleased to provide authorized users with access to this web site. This service is provided for personal information purposes only. All information on this site is protected by copyright laws and cannot be sold, published, distributed or used for commercial purposes. Manitoba Blue Cross makes every effort to ensure that current and accurate information is accessible through this site; however, information may be changed at any time without notice. Internet software or transmission problems may produce inaccurate or incomplete copies of information downloaded and displayed on your computer.

We encourage you to use safe computing practices when using the site to protect your personal information. If you are using a computer that is not your own (such as at work, a library, internet café or other location), we recommend that you familiarize yourself with their respective internet policies. There are programs available that can track internet use to the keystroke level which could put your personal information at risk.

As the provider of the information (subject to the stated qualifications and limitations), Manitoba Blue Cross should not be liable in any manner whatsoever for any direct, indirect, economic or consequential damages, claims or costs arising from the use of this web site, any of its content, or any web browser. All users access and use the information at their sole risk.

Similarly, Manitoba Blue Cross cannot assume any responsibility for any harm, damage, claims or cost you may experience or incur by sending personal or confidential information to Manitoba Blue Cross over the Internet or by e-mail, or if we send such information at your request. Manitoba Blue Cross has taken measures to protect the security of your online inquiry. The information you access on this site is contained within secure databases with the latest in data protection systems.

Reference to this site, any products, services, processes, hypertext link to third parties or other information by trade name, trade-mark, manufacturer, and supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by our organization.

Privacy Agreement

You have the option to use this function of our website (hereinafter known as "Counsellor Connect") to schedule an appointment with an Employee Assistance Counsellor ("Counsellor"). When you use Counsellor Connect, we need your personal information to ensure you are matched with (and can schedule an appointment with) an appropriate Counsellor. Our Privacy Code and our Privacy Policy for mybluecross® provide detailed information about our purposes for collecting, using, disclosing and retaining your personal information and our privacy practices. By indicating your consent below, you confirm that you have reviewed our Privacy Code and online Privacy Policy and consent to our collection, use, disclosure and retention of your personal information as outlined therein. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice, but if you do so, you will not be able to use Counsellor Connect to schedule an appointment with a Counsellor. By agreeing to these Terms & Conditions, and this Privacy Agreement within, you acknowledge and certify that the information provided is true and accurate.

Why do we collect, use & disclose your personal information?

We collect, use, disclose and retain your personal information to administer the terms of the plan, policy or group policy under which you have coverage, to manage our business (including to protect you and us from error or fraud), and to recommend suitable products and services to you. For more information about our purposes related to the collection, use, disclosure and retention of your personal information, please review our Privacy Code. For more information about our online practices, please review our Privacy Policy.

What personal information do we collect?

We ask for personal information which we determine is reasonably necessary for our purposes when you use Counsellor Connect to schedule an appointment with a Counsellor. This includes contact information (such as your name, date of birth and other contact information), account information linked to your Blue Cross account (such as your certificate number and client number), and other information necessary to match you with an appropriate Counsellor (such as type of counselling).

With whom do we share your personal information?

We do not sell or barter your information. We will only disclose your personal information outside of Manitoba Blue Cross in limited circumstances as outlined in our Privacy Code. This may include disclosure to licensed healthcare professionals and other third parties when required to administer the terms of your plan. We may retain trusted service providers inside and outside of Canada to assist us in our business, and your personal information may be subject to disclosure to law enforcement, other government / regulatory authorities, and other organizations where required or permitted by law, both inside and outside of Canada.

How can you withdraw your consent?

We collect, use, disclose and retain your personal information for the purposes described in our Privacy Code and our Privacy Policy for mybluecross®. You have the option of using Counsellor Connect to schedule an appointment with a Counsellor. Please note, you must provide your consent in order to access Counsellor Connect. Instead of using Counsellor Connect, you may also contact us directly at 204.786.8880 or toll-free 1.800.590.5553 or TTY 204.775.0586.

MBC automatically collects information received from your browser when you visit our website. This includes your IP address, domain name, and the URL of the web page from which you enter our site. Additional information on the pages you visit on our site and the amount of time you spend there is also collected. This information is used to improve the content of our website, customize the content and/or layout of our website for each individual visitor, but is not shared with other organizations for commercial purposes.

I authorize Blue Cross to collect, use, and disclose my personal information as described above.

Coverage verification

Enter the following information about the primary certificate holder to verify coverage. The information must match our records. All fields are required.
Client Card Example

Primary certificate holder information

About you

We respect your privacy and will ensure discretion when communicating with you.
Minors must attend with an adult and a signed consent form is required from all parents/guardians prior to the appointment.

Attendee 1

The information entered here is handled in accordance with our privacy code. Limitations to the general rule of confidentiality are those required by law: to report suspected child abuse or neglect, to report suspected abuse under the Protection for Persons in Care Act, to act to prevent harm to self or others, or to comply with court ordered disclosure.

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You'll be hearing from us soon

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You have indicated that a minor will be attending. All parents/guardians must submit a consent to treat a minor form before any appointment.

Thank you for submitting your intake online. Your counsellor has received your information and will contact you within two business days to schedule an appointment.

Your information

Name: John Smith

Email: john@smith.com

Phone: (204) 123-4567

If you have not heard from us within two business days, please call our office at 204.786.8880 or toll-free 1.800.590.5553 or TTY 204.775.0586.

You'll be hearing from your Counsellor soon

ico-warning

You have indicated that a minor will be attending. All parents/guardians must submit a consent to treat a minor form before any appointment.

Thank you for submitting your intake online. Your counsellor has received your information and will contact you within two business days to schedule an appointment.

Your information

Name: John Smith

Email: john@smith.com

Phone: (204) 123-4567

Counsellor information

Name: Jane Doe

Community: Boissevain

If you have not heard from us within two business days, please call our office at 204.786.8880 or toll-free 1.800.590.5553 or TTY 204.775.0586.

Book your appointment online

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You have indicated that a minor will be attending. All parents/guardians must submit a consent to treat a minor form before any appointment.

Please use credentials provided below as a one-time login to our appointment scheduling software, when you can select a counsellor and appointment date/time to complete your booking.

Please press Book to continue. The appointment scheduler will open a new window.

Username: username@gmail.com

Password: MockPassword23!

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Having problems using this service? Contact us at 204.786.8880 or toll-free 1.800.590.5553 or TTY 204.775.0586.