January 4, 2021

Virtual health care now a permanent part of personal health coverage

Product updates
We are now including EQ Care as a permanent part of our personal health coverage moving forward.

With the second wave of COVID-19 upon us, seeking in-person care might not be feasible for everyone. However, attending to our health and well-being is more important than ever.

Earlier in the pandemic, we partnered with EQ Care to offer a virtual health care platform for members covered under our personal health plans. At the time, we announced that coverage would be available throughout the COVID-19 pandemic. However, we are now including EQ Care as a permanent part of our personal health coverage moving forward.

When surveyed by Abacus Data, 38 per cent of prairie residents (Manitoba and Saskatchewan) said they would prefer a virtual visit as the first point of contact for future appointments.

With virtual health care growing – and with Manitobans increasingly preferring it as an alternative or supplement to in-person care – ensuring our personal health plan members have access to virtual care is vital.

What is EQ Care?

EQ Care offers members access to confidential, 24/7 digital medical support. Supports include access to physicians, prescription drug management, referrals to specialists and guidance from a virtual care manager.

How does it work?

  1. Visit the EQ Care login page at mbbluecross.eqcare.com or download the EQ Care app via the App Store or Google Play.
  2. Reference your Manitoba Blue Cross ID card. Enter your Client number under the "Group Number" field and your unique Certificate number under the "Certificate Number" field.
  3. Create an account by simply filling in the required fields with your personal information and contact details and then select your secure password.
  4. Start your visit! Describe your symptoms and within minutes, a Care Manager will welcome you personally to EQ Care and connect you with the medical team. You can choose to receive immediate care or book an appointment for a later date.

EQ Care can address a wide range of medical needs, including:

  • Chronic disease management
  • Coordinating and scheduling
  • Dermatology
  • Eye infections
  • Lab requisitions
  • Medical testing
  • Migraines and sinus infections
  • Prescription home delivery service
  • Prescription renewals
  • Sexual health
  • Specialist appointments
  • Stress and mental health

If you're a personal health plan member, don't forget to register today!

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